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All Mac servers we provide are real physical devices, each being official Apple hardware (Mac Mini M4 series). You will have full hardware access, including CPU, memory, and storage, ensuring zero performance overhead.

Unlike virtualized environments, you enjoy full native macOS features and performance, including Xcode support, Metal graphics acceleration, and Core ML.

Our data centers are strategically located in regions including Hong Kong, Singapore, and US West. Each data center is equipped with robust network infrastructure and redundancy systems to ensure high availability.

Select the best location based on your needs for the lowest latency. Available regions are shown on the purchase page.

Thunderbolt 5 Daisy Chaining is an innovative high-performance computing solution. Via the ultra-high bandwidth of Thunderbolt 5 (up to 80Gbps), we physically interconnect multiple Mac Mini devices to form a high-speed local cluster.

This architecture is ideal for tasks requiring massive parallel computing, such as large-scale code compilation, video rendering, scientific computing, and ML training. Each device in the cluster remains independent while capable of sharing data and working collaboratively. This service can be added during purchase or later via the console.

On Remote Mac we recommend using regional mirrors for faster dependency pulls. See our blog: Homebrew, npm, CocoaPods mirror and resume guides. For cache and acceleration tips (Git, Docker, SPM) check the Help articles and the dependency-acceleration guides on the blog.

Cross-region or restricted networks can slow Git and Docker. We provide SSH relay and proxy options; see the blog Git & Docker pull acceleration guide. Use regional mirrors for Homebrew/npm where possible and ensure your Mac has 1Gbps dedicated bandwidth (included in all plans).

Use pre-pull or dependency sync so each run uses the same toolchain. We have guides for OpenClaw auto pre-pull and version checks, and for team shared Mac build nodes. See the blog under CI and OpenClaw categories for step-by-step setup.

OpenClaw automates dependency pre-pull and sync for Remote Mac CI, reducing first-run drift. We recommend M4 Advanced or Pro for heavier OpenClaw workflows. See the blog: OpenClaw articles for deployment and best practices.

Yes, each device has independent public IPv4 addresses and dedicated bandwidth. Your bandwidth resources are not shared with other users, ensuring stable and reliable network performance.

All IP addresses are static and will not change, facilitating easy DNS resolution and network configuration. We guarantee complete network resource isolation and exclusivity, allowing you to freely configure firewall rules, port forwarding, and other network settings.

You can remotely access the Mac’s GUI using the VNC (Virtual Network Computing) protocol.

Steps:
1. Log in to the console and go to the ’My Devices’ page
2. Click on a device card to view its details
3. Find the ’VNC Connection’ button to get the address and temporary password
4. Enter this info into any VNC client (e.g., RealVNC, TightVNC, or macOS Screen Sharing)

Connections are encrypted for security. VNC passwords update regularly; please check the console for the latest.

SSH is the standard way to access the Mac server’s command line interface.

Steps:
1. Log in to the console and view SSH details under ’My Devices’
2. Open a terminal or SSH client (e.g., Terminal, iTerm2, or PuTTY)
3. Run the command: ssh username@your-ip-address
4. Enter your password to establish a secure connection

We recommend using SSH Key Authentication for better security; you can configure SSH public keys on the device details page.

For standard configurations, upon successful payment, The automated provisioning system completes within minutes the device configuration and system initialization, then sends the login details to your registered email.

If you selected custom configurations (e.g., extra storage or specific software), provisioning may take longer. You can track status in the console, and we will notify you via email.

The ’Current Instances’ section at the top of the console lists all your devices. Click any card to view its details below.

At the top of the instance details area, you will find three buttons:

• ▶ Power On(Play icon)
• ↺ Restart(Rotate icon)
• ⏻ Power Off(Power icon)

Clicking a button opens a confirmation dialog; once confirmed, the request is submitted for immediate processing.

In the ’Recent Orders’ section, you can view details for all orders including status (Pending, Active, Suspended, Canceled), Order ID, product info, dates, and amounts.

Click ’View All’ for the full order history. For unpaid orders, use the ’Pay Now’ button. You can also manage subscriptions via Stripe by clicking ’Subscriptions’.

After logging in, you can see all purchased devices in the ’Recent Orders’ section. Click any device card to view complete info, including:

Hardware specs (CPU, RAM, storage), network info (IP, bandwidth), OS version, status, and resource usage.

We provide support through multiple channels:

• Through theConsole contact customer support with a detailed description of your issue
• Email us at [email protected]
• For urgent technical issues, we provide24/7 online support
• Browse the Help Center documentation; most issues can be resolved quickly through self-service